Bensimon offers private appointments to clients all around the world. Our team of experienced diamond consultants and designers will be available at any time to discuss the process of purchasing a Bensimon piece.
Appointments can be made via:
Bensimon offers free secure shipping around the world.
Bensimon offers a 30 day return policy if you are unhappy with your purchase. You can exchange or request a full refund within 30 days from purchase subject to the following terms and conditions:
- The piece is returned within 30 days from the dispatch date from Bensimon to you
- The original item is returned with proof of purchase and accompanying certificates
- The piece of jewellery has not been altered, resized or impacted by an external party
Please note, an exchange or full refund will be provided within a timeframe specified by the Bensimon team.
Please contact us +61 (0)3 9999 0998 or email to speak further about our 30 day return policy.
Bensimon is committed to providing unsurpassed quality and offers a Lifetime Guarantee against manufacturing results.
At Bensimon we offer a lifetime guarantee for all our jewellery and diamonds. Everything we create passes our rigorous quality control checks to ensure it meets our high standards.
Should you find a manufacturing default please contact us and provide your proof of purchase and we will arrange the repair. This service will be provided at no charge, unless the piece has been:
- Resized, altered or impacted by another external party other than Bensimon
- Damaged due to significant impact or inappropriate use such as a hard knock, rough work, physical sporting activities, extreme contact with hard surfaces etc.
- Damaged as a result of everyday wear and tear
Please contact us to speak further about our Lifetime Guarantee +61 (0)3 9999 0998 or email.