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Client Care2019-04-01T21:57:29+00:00

Client Care

Private Appointments

Bensimon offers private appointments to clients all around the world. Our team of experienced diamond consultants and designers will be available at any time to discuss the process of purchasing a Bensimon piece.

Appointments can be made via:

  • Email
  • WhatsApp
  • Messenger
  • Personal face to face at our Sydney studio, please email us to arrange a time
  • Personal appointments can be arranged at different locations, please email us for more information about this.

Free Shipping

Bensimon offers free secure shipping around the world.

Returns Policy

Bensimon offers a 30 day return policy if you are unhappy with your purchase. You can exchange or request a full refund within 30 days from purchase subject to the following terms and conditions:

  • The piece is returned within 30 days from the dispatch date from Bensimon to you
  • The original item is returned with proof of purchase and accompanying certificates
  • The piece of jewellery has not been altered, resized or impacted by an external party

Please note, an exchange or full refund will be provided within a timeframe specified by the Bensimon team.

Please contact us +61 (0)3 9999 0998 or email to speak further about our 30 day return policy.

Lifetime Guarantee

Bensimon is committed to providing unsurpassed quality and offers a Lifetime Guarantee against manufacturing results.

At Bensimon we offer a lifetime guarantee for all our jewellery and diamonds. Everything we create passes our rigorous quality control checks to ensure it meets our high standards.

Should you find a manufacturing default please contact us and provide your proof of purchase and we will arrange the repair. This service will be provided at no charge, unless the piece has been:

  • Resized, altered or impacted by another external party other than Bensimon
  • Damaged due to significant impact or inappropriate use such as a hard knock, rough work, physical sporting activities, extreme contact with hard surfaces etc.
  • Damaged as a result of everyday wear and tear

Please contact us to speak further about our Lifetime Guarantee  +61 (0)3 9999 0998 or email.

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